Case Studies

BSA member case studies by topic:

Defence:	Babcock: Integrated team approach delivering innovative and best value solution
	C Vehicle Capability PFI (joint venture between Amey and VT): Improving customer satisfaction and achieving value for money
	Compass: The ESS 'rehab' programme
	Interserve and Defence Training Estate: Delivering value for money from outsourcing
	Pinnacle housing management services: bringing best practise from across the public sector
	Compass: Introducing the Ministry of Defence's Pay As You Dine


Education:	VT Group and Surrey County Council: Improving the life chances of children and young people



General:	Balfour Beatty Workplace and DWP: A flexible, fresh approach to service transformation
	Capita and Service Birmingham: Pioneering public service transformation
	Sodexo: Outsourcing allows the client to focus on its core activity
	Sodexo: Measuring and monitoring client/user satisfaction
	Capita and the Health and Safety Executive: Creative outsourcing to renew focus on safety
	Sodexo: Moving beyond traditional boundaries of government provision.pdf
	OCS: An investment in training increases the quality and efficiency of services provide.pdf
	OCS: Sharing risk with Devoport Dockyard
	Morrison: Stream lining process to reduce costs and improve tenant satisfaction
	Sodexo: Outsourcing with a personal touch
	Babcock: Linking supply chain management into a long term plan
	Sodexo: Ensuring compliance to high standards
	Interserve: Helping partners meet sustainability targets
	Balfour Beatty Workplace: Metropolitan police authority - A partnership based on trust
	OCS: Innovative cleaning system delivers savings of 25%
	Interserve: Innovating work process creates a more efficent service
	Compass: Steamplicity - a revolution in food service provision
	Capita and Decc: Happier staff improve service
	The Capita Gwent Consultancy: Increased productivity creates £10billion to invest in the community
	OCS: Pioneering the philosophy of integrated service support to the NHS
	Interserve: Realising the benefits of service integration for clients