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Case Studies


BSA member case studies by topic:
 
Defence: Babcock: Integrated team approach delivering innovative and best value solution
C Vehicle Capability PFI (joint venture between Amey and VT): Improving customer satisfaction and achieving value for money
Compass: The ESS 'rehab' programme
 
Education:
 
General: Balfour Beatty Workplace and DWP: A flexible, fresh approach to service transformation
Capita and Service Birmingham: Pioneering public service transformation
Sodexo: Outsourcing allows the client to focus on its core activity
Sodexo: Measuring and monitoring client/user satisfaction
Capita and the Health and Safety Executive: Creative outsourcing to renew focus on safety
OCS: Sharing risk with Devoport Dockyard
Morrison: Stream lining process to reduce costs and improve tenant satisfaction
Sodexo: Outsourcing with a personal touch
Babcock: Linking supply chain management into a long term plan
Sodexo: Ensuring compliance to high standards
Interserve: Helping partners meet sustainability targets
Balfour Beatty Workplace: Metropolitan police authority - A partnership based on trust
OCS: Innovative cleaning system delivers savings of 25%
Interserve: Innovating work process creates a more efficent service
Compass: Steamplicity - a revolution in food service provision
Capita and Decc: Happier staff improve service
The Capita Gwent Consultancy: Increased productivity creates £10billion to invest in the community
OCS: Pioneering the philosophy of integrated service support to the NHS
Interserve: Realising the benefits of service integration for clients