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What we do Our primary purpose is to work to continually improve the economic, political and media environments in which the UK business and outsourcing industry operates.   To do this we undertake activity in the following areas:   Communications and Public Affairs – working to shape public policy and political debate in those areas that directly affect the industry. These include developments on taxation, legislation and regulation. We also promote in the media – national and trade – the positive benefits of a dynamic and innovative business and outsourced service industry. Research – we publish research, policy papers, case studies, polling data and analysis to provide evidence of the positive benefits of outsourced services. Events – we hold a number of events each year. These include policy seminars, an Annual Lecture, an Annual Dinner, networking and social events. Publications – a range of publications aimed at building awareness and understanding of the industry amongst the Government, MPs, officials, European Commission, opinion formers and other stakeholders.