Membership Manager
Job Description
The Business Services Association – BSA – is a membership body that brings together organisations delivering services and infrastructure projects across the private and public sectors. We currently have over 90 member organisations, including large and small businesses, charities and social enterprises.
We are looking to recruit a personable, reliable and motivated individual to join our small team as Membership Manager. This is an exciting and varied full-time role that is central to the BSA’s operations and growth. We are currently working both in our London office and remotely, as required. The salary on offer will be £40,000-£45,000 dependent on experience.
Role overview:
– Manage BSA member engagement to make sure that members are engaging, receiving relevant communications and attending committee meetings, roundtables and events.
– Oversee the BSA’s membership engagement tracking process by understanding and operating the CRM system, producing reports for members, and overseeing the attendance database.
– Oversee, manage and update the CRM system and other databases, including inputting new contact information and processing updates/changes as required.
– Attend meetings with senior staff within member organisations to build relationships, update on the BSA’s work, discuss future ways of working and manage member engagement.
– Provide input into shaping event content to facilitate member engagement. Work with members to identify speaking opportunities.
– Oversee a pipeline of potential new members, generating new membership leads and ensuring the BSA has relevant material to promote membership benefits.
– Work with the Chief Executive and team to recruit new members.
– Oversee the joining process of new members to ensure all membership benefits are delivered and that data is collected and fully accurate for the CRM system.
– Manage the annual membership renewal process. This includes working with members to make sure that invoices are paid in a timely manner.
– Manage the weekly debtors list and provide regular updates to the Chief Executive on outstanding invoices.
– Manage BSA Committees, including arranging roundtables and meetings, keeping up to date with relevant government policy development and responding to government consultations.
– Keep up to date on key policy developments relevant to members.
– Sharing media monitoring duties on a rota basis with the rest of the team.
– Work on ad hoc project-based activities to support the BSA’s wider work.
Candidate requirements:
– Self-motivated, able to work independently as well as working closely with a small team.
– Confident communicator with strong verbal and written communications skills. Confident to deal with senior members of staff (such as Directors, Chief Executives) within the membership and partner organisations.
– Proven organisational skills.
– Previous experience in membership or stakeholder management.
– An excellent understanding of CRM systems/databases, data analysis and GDPR.
– Highly competent in the MS suite of programmes (Word, Excel, Outlook, Teams and PowerPoint).
– Understanding of national and regional government would be beneficial.
To apply for this role, please send a CV and covering letter to gemma.parrick@bsa-org.com. We regret that we may not be able to respond to all applicants.
Events Manager
Job Description
The Business Services Association – BSA – is a membership body that brings together organisations delivering services and infrastructure projects across the private and public sectors. We currently have over 90 member organisations, including large and small businesses, charities and social enterprises.
We are looking to recruit a personable, reliable and motivated individual to join our small team as Events Manager. This is an exciting and varied full-time role that is central to the BSA’s operations. We are currently working both in our London office and remotely, as required. The salary on offer will be £40,000-£45,000 dependent on experience.
The BSA runs a number of events throughout the year, ranging from roundtables and webinar briefings to seminars, half-day summits, lectures and dinners.
Role overview:
– Work closely with the team to produce and oversee the BSA events programme.
– Manage and deliver a variety of high-quality events including identifying and inviting speakers, drafting programmes and agendas, sending invitations, managing attendance, arranging the logistics to deliver events (both online and in-person), and liaising with venues and speakers.
– Produce regular summits and lectures with multiple speakers from across the BSA membership, government and industry.
– Operate Zoom webinar and MS Teams to deliver online events.
– Manage and deliver the annual Chairman’s Dinner.
– Identify and manage speaking opportunities for members at BSA events.
– Monitor attendance of members and potential members at BSA events and committee meetings.
– Create revenue streams through the delivery of BSA events, including identifying sponsorship opportunities.
– Manage BSA Committees, including arranging roundtables and meetings, keeping up to date with relevant government policy development and responding to government consultations.
– Keep up to date on key policy developments relevant to members and understand key priorities for the industry in order to produce topical events.
– Sharing media monitoring duties on a rota basis with the rest of the team.
– Assist with managing and updating membership and contact databases.
– Work on ad hoc project-based activities to support the BSA’s wider work.
Candidate requirements:
– Self-motivated, able to work independently as well as working closely with a small team.
– Confident communicator with strong verbal and written communication skills.
– Proven organisational skills.
– Experience using Teams, Zoom or other video conferencing and webinar programmes.
– Highly competent in the MS suite of programmes (Word, Excel, Outlook, Teams and PowerPoint)
– Previous events experience would be beneficial.
– Understanding of national and regional government would be beneficial.
– Ability to travel, occasionally, throughout the UK to attend meetings and events.
To apply for this role, please send a CV and covering letter to gemma.parrick@bsa-org.com. We regret that we may not be able to respond to all applicants.