The BSA champions diversity and values as a cornerstone of successful service delivery.

BSA members seek to be good employers, providing good services which help to meet their clients’ objectives. When mistakes are made, as happens with all human activity, they are committed to putting things right promptly.

The business services sector is built around the people working in it and BSA members are committed to promoting and upholding diversity throughout their workforce. For example, by establishing employee networks and offering programmes to improve language skills. But there is more to be done and the BSA looks at how this best practice can be further rolled out.

Not only is seeking a diverse and inclusive workforce at all levels the right thing to do, it also makes good business sense. A diverse team brings diversity of thought and different experiences and viewpoints. At decision making levels of the organisation, particularly board level, this diversity of thought can lead to better choices. Diversity and inclusion also rates highly on clients’ agendas and best practice can be shared both ways.