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Capita’s Net Zero Commitments Case Study

As a purpose-led, responsible business, Capita is committed to its responsibility in the fight against climate change. We are dedicated to reducing our environmental impact and supporting our clients and suppliers to do the same – and as a business of over 55,000 people across the world, we know that if we work together, we can make a real difference.

In February this year we set our science-based carbon emissions reduction targets for energy use, business travel and supply chain in line with global ambitions to limit warming to 1.5C. We have committed to reducing absolute scope 1, 2 and 3 (business travel) GHG emissions 46% by 2030 from a 2019 base year. We have also committed that 50% of suppliers by spend covering purchased goods and services and capital goods will have science-based targets by 2025.

Underpinned by these science-based targets, we have set out an ambitious and far-reaching roadmap to take us to Net Zero by 2035. These are challenging targets, that we as an organisation are committed to at every level. Our three phased approach is as follows:


1 – Operational net zero by 2025 – This will include renewable energy certificates (electricity) and carbon credits (gas and fuel) to cover non-renewable utilities purchases. We will switch gas boilers to electric and begin engagement with our key suppliers to reach a target of 55% of suppliers by spend to have set science-based targets.

2 – Operational and business travel net zero by 2030 – This includes reducing business travel emissions by 75% from 2019’s baseline and reducing business mileage by 75%. These efforts to reduce travel emissions will be underpinned by our hybrid working model and ‘virtual first approach’. The environmental benefits of this permanent shift to hybrid working are already becoming visible with our corporate travel emissions reduced by 71% in 2020.

3 – Full net zero by 2035 including our supply chain – Engage with and support our 24,500+ supplier base to set science-based targets and support them to decarbonise their operations. We are calling for 85% of them to have set these targets by 2030 so we can together drive even more change.


These ambitious commitments will be linked to executive pay from 2022 and will see us reach net zero ahead of the UK Government target of 2050.

We have been running the #do1thing campaign to engage our 55,000 colleagues in our net zero commitments and in the build up to cop26. We have seen colleagues from across our global business make small differences in their day to day lives to tackle climate change together.

We created the climate hub website as a place where colleagues as well as external stakeholders can find out more about our environmental commitments, as well as other useful information and a glossary. It is also home to our thought leadership work on climate change, as well as related news articles and a blog from our CEO.