In Summer 2020, the BSA and Polar Insight partnered on a survey of members to understand the impact of the Covid-19 pandemic on the sector and to explore key factors relating to procurement across the private and public sectors.
By Rob Price, Chief Operating Officer, Worldline (Atos e-payment Services), UK and Ireland
When I drive to my local railway station, the station car park recognises my arrival through number plate recognition. I drive straight in, with digital signage telling me how many spaces are free. I walk through the station and get straight on the train. When I return, the car park transaction is quick and easy – contactless card or mobile wallet payment at the kiosk, and the exit barrier lifts as it recognises my number plate.
I like this digitalised experience because it makes things quicker and easier for me.
This is a common theme of the global digital inclusion survey we’ve just completed, which revealed how people feel about digital technologies – including how they pay for things. It’s clear that where the consumer is motivated or incentivised through personal benefit, then there is better adoption. Other than cost savings, the two benefits that stand out for consumers are time saved and improvements to their health. Continue reading “What’s ahead for the digital wallet?”