BSA Economic Tracker Report 2023

This report of the BSA Economic Tracker reflects responses to those versions of the survey published between January 2023 and December 2023. These were circulated to all BSA members to complete as the question set was reviewed and refreshed each month. Thank you to all those who completed the various editions of the Tracker survey in 2023. Click here to read the report.

Strikes (Minimum Service Levels) Bill – the story so far

The Strikes (Minimum Service Levels) Bill is intended to provide powers to introduce minimum levels of service during strikes across certain key sectors. The government’s intention is to mitigate the disruption of strike action to the public and ensure their safety.

Authors: Stephen Miller, Ruth Bonino, and Abarna HarindraClyde & Co

9th May 2023

BSA member Clyde & Co have produced the following article on the Strikes (Minimum Service Levels) Bill.

The Bill is intended to provide powers to introduce minimum levels of service during strikes across certain key sectors.

Click here to read the full article.

For further information, or to find out more about the BSA, please contact

#IWD2023 Blog: BSA Women in Business Services

Gemma, Head of Operations, and Martha, Policy and Events Officer, at the BSA are really proud to have worked with BSA member NatWest on our series of BSA Women in Business Services events.

BSA members employ such a diverse breadth of talent, experience, and expertise, and we value how much of a priority inclusivity and gender equality is across our sector.

In September 2022, the BSA organised an event with Dame Melanie Dawes DCB, Chief Executive of Ofcom. She shared her experiences over her time in Ofcom and as a senior civil servant, and reflected on how the lessons she learned in the public sector could apply to business services.

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#IWD2022 Blog: Liz Benison, CEO, ISS UK & Ireland

This International Women’s Day, I’ve pledged to challenge the biases that affect all of us in the workplace — from my colleagues pursuing careers at ISS, to my daughter, who will be embarking on her own career path after she graduates from university this year. While much progress has been made since I started working, there’s still a long road ahead to achieving a truly gender-equal world. 

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#IWD2022 Blog: Amanda Fisher, CEO, Amey

Diversity and inclusion are usually treated as enhancements, not as core to business success. But organisations need a real strategy to embed diversity and inclusion – not just a series of tactical measures that may or may not add up to a plan.

That’s why at Amey we have Freedom to Perform, a culture where initiatives are aimed at changing the whole workplace rather than being based on the hope that a few more women will be encouraged to fit into existing working practices.

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#IWD2022 Blog: Catherine Roe, Chief Executive, Elior

In 2021, we set targets to increase the number of women in our leadership team, middle and senior management, and the number of female chefs. We are pleased to be ahead of our target in each of these areas; one of the key activities helping us achieve these aims is our Womentoring programme, specifically aimed at helping female colleagues to fulfil their potential.

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Business Services Sector are ideal partners in government quest for delivery

Guest Blog by Professor Gary Sturgess

The Prime Minister’s Delivery Unit has an honourable history, and the decision by the current Prime Minister to re-establish it is to be welcomed. As a business leader commented to me recently – good government is five percent policy, 10 percent implementation and 85 percent delivery.

In tracing the origins of the PMDU, we must go back to the ‘Next Steps’ report, published by the Efficiency Unit (as it was then called) in 1988. The formal title of this report – ‘Improving Management in Government’ – captured the organisation’s mission, and that one report, written by a small team over a period of several months, had a profound impact on the structure of government over the decades that followed. (And, by the way, ‘Next Steps’ claimed that 95 percent of the Civil Service was concerned with delivery.)

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BSA Cleaning Committee Personal Profiles for World FM Day 2021

Ahead of World FM Day on Wednesday 12th May, members of the Business Services Association’s Cleaning Committee have prepared a series of their personal profiles aimed at promoting the cleaning sector and to celebrate working within Soft FM.

The profiles below are testament both to the rewards of working within the industry as well the variety of potential routes to working within Soft FM.

The BSA Cleaning Committee provides a forum to share industry best practice, including on skills and training, draws up messaging about the sector and represents the interests of cleaning service providers to stakeholders. Thank you to those committee members who have supplied their profiles below.

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Mark Fox writes…

“We may allow ourselves a brief period of rejoicing, but let us not forget for a moment the toil and efforts that lie ahead.”

Winston Churchill’s words to the nation at the end of the 1945 war in Europe. For us Christmas has passed and the new year has begun. For those that were able to pause for a moment work now resumes. For many BSA members the work of delivering services and projects continued throughout the holiday period.

The Prime Minister made it his political purpose to deliver Brexit and an accompanying new agreement with the EU. This he has done. The passing of the agreement marks a beginning as well as an end. An end to Britain’s intimate relationship with the EU and the beginning of a close one. Over fifty UK/EU working groups have been established to support the new arrangements. The BSA is involved where appropriate and has already been contributing to these work streams.

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HMT Green Book Review – videos

Here are links to three videos by those involved in the Treasury review of the Green Book, as published alongside the Spending Review in November 2020.

Video: Tom Aldred, HMT Green Book Review team lead

Video: Mark Williams, training workstream lead for the Green Book Review

Video: Heads of Professions from across government endorsing the Green Book

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BSA/Polar Insight procurement survey published

In Summer 2020, the BSA and Polar Insight partnered on a survey of members to understand the impact of the Covid-19 pandemic on the sector and to explore key factors relating to procurement across the private and public sectors.

Download the survey report here:

Or click here.

Keynote speech – Seminar on Business Values: Learning from Lockdown

Adapted from a keynote speech delivered by Sean Haley, Regional Chairman, Sodexo UK & Ireland, at the BSA’s seminar on Business Values: Learning from Lock Down, 24 July 2020

This year, the world has been thrown into turmoil, but it has also shone a light onto what really matters to people.  As governments, businesses and households start to emerge from the crisis phase of the pandemic, we start to build an economic recovery.

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Key workers need more than applause

Since the Covid-19 lockdown was introduced, we have witnessed an incredible industry-wide response, writes Sean Haley, Sodexo Regional Chair.

FM and food providers have repeatedly demonstrated the value of our sector by collectively responding quickly and efficiently.  Sodexo and its competitors have played a vital role to set up and operate Covid-19 testing centres and Nightingale hospitals around the country.  It has been a Herculean effort that no one foresaw would be needed, but one which was achieved through partnerships that formed within just days.

We have been able to do this because we are an agile, flexible, diverse, caring industry with experts in catering, cleaning through to fire safety, energy, event management and much more. We have shown that we are more than just service providers. We are strategic partners who can adapt, innovate and work in partnership to get things done.

Our people have met the challenge of providing core services safely into hospitals, barracks, schools, factories, test centres and prisons, to name a few.  They are often working in extremely difficult conditions, on the front line, adapting to meet new demands and challenges – and they are laying the foundations for our national recovery from this crisis.

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Apprenticeship Levy Best Practice

4 examples from BSA Member Corndel of Apprenticeship Levy best practice:

Adecco have started 30 of their furloughed staff on apprenticeship training programmes to prepare them for their return to work post-Covid-19. These apprenticeship programmes have been specifically adapted and personalised to support furloughed Adecco staff at this difficult time. [Read More].

80 apprentices from 36 organisations attended the online webinar last week: Building Connectivity and Trust in a Virtual World. This webinar had been built specifically to help apprentices to adapt to the new circumstances that learners find themselves in. Apprentices were able to submit questions which were answered live by an expert panel. The next webinar in the series has already had 120 apprentices sign up. [Read More]

All UK employers and apprentices are now able to access a dedicated bank of resources on home working, remote management, workplace well-being and resilience. They are available publicly here.

Employers and apprentices are now able to undertake the new Dev Ops Apprenticeships remotely. Dev Ops will be a critical skill set in the post-Corona economy. Corndel has adapted our Dev Ops apprenticeship so that it can be entirely delivered remotely during this health crisis. [Read More]